To open an account on Novvibet, you must meet the following requirements. If these Terms and Conditions are violated, Novvibet reserves the right to suspend or terminate the account at any time.
- You must be 18 years of age or older. Gaming on Novvibet is strictly prohibited for minors.
- All information provided at registration — including name, address, date of birth, and mobile number — must be accurate and up to date.
- Each person is allowed to create one account only. Multiple accounts from the same household, device, or IP address are strictly prohibited.
- By registering an account, you confirm that you are using Novvibet voluntarily and solely for entertainment purposes.
- Novvibet may request identity documents for verification at any time. Withdrawals may be held until verification is complete.
Important: Registering with false information will result in all funds being forfeited and the account being permanently closed.
You are responsible for the security of your Novvibet account. Keep your password and login credentials completely private and do not let anyone else use your account.
- An account may only be used by the registered owner. Allowing a third party to access your account is strictly prohibited.
- If you notice any unauthorized access or suspicious activity, contact Novvibet support immediately.
- Novvibet will never ask for your password by email, phone, or chat. Any such request should be treated as fraudulent.
- To change the mobile number or email address linked to your account, contact support and complete identity verification.
- An inactivity fee may apply to accounts that have been dormant for an extended period. You will be notified in advance.
Novvibet keeps your account secure with SSL encryption and two-factor authentication. Make sure your password is strong.
Novvibet offers a variety of bonuses and promotions. Each bonus has its own terms, and winnings cannot be withdrawn unless all conditions are fully met.
- Welcome Bonus: New members receive a Welcome Bonus on their first deposit. This bonus is available once only and is subject to specific wagering requirements.
- Wagering Requirement: A specified number of wagers must be placed before bonus funds can be withdrawn. This number may vary for each offer.
- Bonus Validity: Every bonus has an expiry period. If wagering requirements are not met before the bonus expires, the bonus will be forfeited.
- Bonus Abuse: Any dishonesty or manipulation in meeting bonus terms will result in the bonus and associated winnings being forfeited.
- Novvibet reserves the right to modify or cancel any bonus offer at any time.
- The same bonus cannot be claimed from multiple accounts sharing the same household or IP address.
Before claiming a bonus, visit the relevant promotion page and read the full terms. If anything is unclear, contact our support team.
Novvibet supports a range of payment methods including mobile banking and e-wallets. All transactions are processed in BDT and protected with bank-grade security.
- Deposits are usually credited to your account within a few minutes. If you experience any issues, contact support with your transaction reference number.
- KYC verification must be completed before any withdrawal can be processed. Withdrawals from unverified accounts will not be permitted.
- Withdrawals can only be made to a registered payment method. Withdrawing to a third-party account is not permitted.
- Your first withdrawal may take 1–3 business days to process. Subsequent withdrawals are typically faster.
- If money laundering or any illegal activity is suspected, Novvibet is obligated to freeze the transaction and report it to the relevant authorities.
- Minimum and maximum deposit and withdrawal limits may vary depending on the payment method.
Novvibet processes payments with no additional fees. However, your bank or mobile banking provider may apply their own charges.
All games on Novvibet are completely fair and powered by RNG (Random Number Generator) technology. Any evidence of game manipulation will result in strict action.
- If a game is interrupted due to a software error, lost internet connection, or any other technical issue, Novvibet will resolve the matter in accordance with its existing policies.
- Any winnings obtained by exploiting a software bug or glitch will be considered void.
- Using automated bots, scripts, or any unauthorized software to play games is strictly prohibited.
- Attempting to win games through collusion between two or more players is considered a serious violation.
- Novvibet transparently publishes RTP (Return to Player) information for every game. This data is available in the game library.
- In Live Casino, the dealer's decision is final. In the event of a technical error, the live footage will be reviewed.
Novvibet believes gaming should be entertaining, not stressful or addictive. That's why we give every player the tools to play safely and responsibly. As part of these Terms and Conditions, Novvibet provides responsible gaming tools for all users.
- Deposit Limit: Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increasing the limit requires a 7-day waiting period.
- Self-Exclusion: Use the self-exclusion feature to take a break from gaming for a set period. While active, you will not receive any promotional emails either.
- Cooling-Off Period: You can take a break lasting anywhere from 24 hours to 6 weeks. During this time, you will not be able to log in to your account.
- Reality Check: You'll receive periodic reminders of how long you've been playing.
- If you or someone close to you is struggling with a gaming addiction, please contact Novvibet support.
Novvibet takes the privacy of your personal information very seriously. Our Privacy Policy forms an integral part of these Terms and Conditions.
- Your personal information is used solely for account management, payment processing, and fulfilling legal obligations.
- Novvibet never sells your information to third parties for marketing purposes.
- Your information will not be shared with any party except in response to a valid request from a legal authority.
- You have the right to view, correct, or delete your personal data. Contact support to exercise these rights.
Novvibet reserves the right to suspend or permanently close an account without prior notice in the following circumstances.
- Registering with false information or failing to complete identity verification.
- Creating multiple accounts or abusing bonuses.
- Use of bots, scripts, or any other unauthorized software.
- Collusion or fraudulent conduct with other players.
- Suspected money laundering or illegal activity.
- Disrespectful or threatening behavior toward Novvibet staff.
Any pending bonuses will be forfeited upon account closure. However, Novvibet will consider returning legitimately won and validly deposited funds, provided the closure was not due to fraudulent activity.
You can request to close your account at any time by contacting support, and the process will be completed promptly.